====== Information Technology ======

ESM has two full-time [[http://www.esm.psu.edu/support/it/staff|IT support staff]]: an IT Support Specialist and a Programmer/Analyst.

Service requests can be made via email, telephone, in person or online at [[https://secure.esm.psu.edu/worklog/]]

Below are some of their individual areas of responsibility. 
For more information on IT at ESM, please visit the [[http://www.esm.psu.edu/support/it/|ESM IT web pages]].

For poster submission, please visit [[http://www.esm.psu.edu/printing]]


==== William Ames - IT Support Specialist ====
{{:wea100.jpg?nolink&100 |}}

[[http://www.esm.psu.edu/people/directory/resume.php?id=wea100|Directory Entry]]

[[wames@engr.psu.edu]]\\ 814.865.6242

203B Earth-Engineering Sciences Bldg.\\
University Park, PA 16802\\

Office hours 9am-11am weekdays or by appointment
\\
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  *Technical consultation, purchasing support, eBuy
  *Software licensing
  *Multimedia Support (digital imaging, scanning, photography, OCR, poster/complex printing, logos)
  *Graphic design, page layout
  *Data backup, translation, recovery and duplication
  *Web design and Search Engine Optimization
  *Virus and security issues
  *Systems Analysis and Planning
  *Systems Administration
  *Computer Policy questions
  *Digital copier assistance, new accounts
  *General computer support
  *[[http://equity.psu.edu/zero/|Penn State Support Network]]

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==== Andrew Miller - Programmer/Analyst ====
{{:ajm138.jpg?nolink&100 |}}
[[http://www.esm.psu.edu/people/directory/resume.php?id=ajm138|Directory Entry]]

[[ajmiller@engr.psu.edu]]\\ 814.863.6029

Office: 307D Earth-Engineering Sciences Bldg.\\

Mail Address:\\
212 Earth-Engineering Sciences Bldg.\\
University Park, PA 16802

  * Wireless internet access [[http://www.engr.psu.edu/wpa|COE wifi page]]
  * New accounts ([[http://aset.its.psu.edu/accounts/accountsforms/|Access Accounts]], [[:how_to_obtain_a_sponsored_access_account|Sponsored Accounts]], {{:coe_ad_form_9-6-07a.pdf|College of Engineering Accounts}}, [[http://aset.its.psu.edu/accounts/accountsforms/ITS_For_Fee_Services.pdf|ITS for-fee services]])
  * Web site access (Accounts on ESM web server, wiki access)
  * Database management and support (FileMaker Pro, MySQL, Data Warehouse, Engineering Warehouse, FIT, Transact, IBIS, ISIS)
  * Server Administration
  * Security (we take your computer if it is compromised)
  * IP address assignment, computer inventory
  * Programming (Web Applications)
  * Scripting (PHP, JavaScript, Perl, shell)
  * UNIX (Mac OS X, Ubuntu)
  * General support

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